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Frequently Asked Questions

How much is the Shipping cost to my country
  • You will find the shipping calculator in the Chat page or in the checkout page, there you will see the options, price, and delivery time once the package is dispatched from our warehouse.
  • The Shipping cost is calculated based on Weight of the package and the destination country. 
  • 1st weight unit of 1kg or 500g is the most expensive, additional weight units are much cheaper. 
  • Aramex and SF-express are calculated based on the volume of the package, you need to contact us to request a quote (only if the product is in stock at our warehouse) 
Why are there fluctuations in the prices?

The base currency of this webstore is USD 

Price fluctuations in other currencies are due to the constantly changing exchange rate. 

Are all shipments with Tracking number?

Yes, every shipment has a tracking number. This is to avoid lost packages

Safe to make credit card payments?

This website is SSL encrypted, SSL is designed for  credit card payments. So this website is secure

We use Stripe as the credit card processing gateway.

If you are in doubt you are welcome to do your own research about SSL and Stripe

I want a product but it's out of Stock

You can go on the product page and enter a waiting list. You will receive an email as soon the product is back in stock.

 

The status of my order didn't change, has it been sent?

Please allow up to 5 working days for your order to be sent, sometimes we update the status 2-3 days after the package has been dispatched, because that is when we get a working tracking number

My order hasn't been sent can I cancel it?

If your order hasn’t been sent within 10 working days you are entitled to a full refund, just contact us.

Are the products legit/original?

Yes all products are absolutely legit and original.