Frequently Asked Questions
- You will find the shipping calculator in the Chat page or in the checkout page, there you will see the options, price, and delivery time once the package is dispatched from our warehouse.
- The Shipping cost is calculated based on Weight of the package and the destination country.
- 1st weight unit of 1kg or 500g is the most expensive, additional weight units are much cheaper.
- Aramex and SF-express are calculated based on the volume of the package, you need to contact us to request a quote (only if the product is in stock at our warehouse)
The base currency of this webstore is USD
Price fluctuations in other currencies are due to the constantly changing exchange rate.
Yes, every shipment has a tracking number. This is to avoid lost packages
This website is SSL encrypted, SSL is designed for credit card payments. So this website is secure
We use Stripe as the credit card processing gateway.
If you are in doubt you are welcome to do your own research about SSL and Stripe
You can go on the product page and enter a waiting list. You will receive an email as soon the product is back in stock.
Please allow up to 5 working days for your order to be sent, sometimes we update the status 2-3 days after the package has been dispatched, because that is when we get a working tracking number
If your order hasn’t been sent within 10 working days you are entitled to a full refund, just contact us.
Yes all products are absolutely legit and original.